Privacy Policy

Last updated: April 2026

1. Who We Are

Nik Nak Dog Grooming is a sole trader dog grooming business operated by Nikki, based in Connah's Quay, Flintshire, North Wales. We are the data controller for any personal information collected through this website or our services.

2. What Data We Collect

We may collect the following personal information:

  • Your name and contact details (phone number, email address)
  • Your dog's name, breed, and any relevant health information
  • Service preferences and appointment history
  • Any information you provide via our enquiry form or direct communication

3. How We Use Your Data

We use your personal data to:

  • Manage and confirm your grooming appointments
  • Provide the best possible care for your dog
  • Respond to your enquiries and communications
  • Send appointment reminders (with your consent)

We will never use your data for marketing purposes without your explicit consent.

4. Legal Basis for Processing

We process your personal data under the following lawful bases as defined by the UK General Data Protection Regulation (UK GDPR):

  • Contractual necessity — to provide the grooming services you have requested
  • Legitimate interests — to manage our business and respond to enquiries
  • Consent — where you have opted in to receive communications

5. Data Sharing

We do not sell, rent, or share your personal data with any third parties. Your information is only accessible to Nikki (the business owner) and is used solely for the purposes outlined above.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and maintain accurate records. If you stop using our services, we will retain your data for up to 2 years before securely deleting it, unless required by law to keep it longer.

7. Cookies

This website uses minimal cookies for essential functionality only (e.g., remembering your cookie consent preference). We do not use advertising or tracking cookies.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Rectification — ask us to correct any inaccurate data
  • Erasure — request that we delete your personal data
  • Restriction — ask us to limit how we use your data
  • Objection — object to the processing of your data
  • Portability — request your data in a portable format

To exercise any of these rights, please contact us using the details below.

9. Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ico.org.uk | Helpline: 0303 123 1113

10. Contact

If you have any questions about this privacy policy or your personal data, please contact us: